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Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities.
J Ambul Care Manage 2003 Apr-Jun; 26(2):138-49JA

Abstract

Timeliness, one of the Institute of Medicine's six aims for improving the quality of health care, is an important yet understudied aspect of health care. It has been well documented as a factor influencing satisfaction in many other service industries but not as frequently in health care, especially outside of the emergency department. This article examines current trends with wait times and their effect on overall satisfaction with care in physician's offices and outpatient test and treatment facilities offering both analysis of the current situation and recommendations for improvement in the future.

Authors+Show Affiliations

Department of Research Operations and Services, Press Ganey Associates, Inc., South Bend, Ind., USA.No affiliation info availableNo affiliation info available

Pub Type(s)

Journal Article

Language

eng

PubMed ID

12698928

Citation

Leddy, Kelly M., et al. "Timeliness in Ambulatory Care Treatment. an Examination of Patient Satisfaction and Wait Times in Medical Practices and Outpatient Test and Treatment Facilities." The Journal of Ambulatory Care Management, vol. 26, no. 2, 2003, pp. 138-49.
Leddy KM, Kaldenberg DO, Becker BW. Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. J Ambul Care Manage. 2003;26(2):138-49.
Leddy, K. M., Kaldenberg, D. O., & Becker, B. W. (2003). Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. The Journal of Ambulatory Care Management, 26(2), pp. 138-49.
Leddy KM, Kaldenberg DO, Becker BW. Timeliness in Ambulatory Care Treatment. an Examination of Patient Satisfaction and Wait Times in Medical Practices and Outpatient Test and Treatment Facilities. J Ambul Care Manage. 2003;26(2):138-49. PubMed PMID: 12698928.
* Article titles in AMA citation format should be in sentence-case
TY - JOUR T1 - Timeliness in ambulatory care treatment. An examination of patient satisfaction and wait times in medical practices and outpatient test and treatment facilities. AU - Leddy,Kelly M, AU - Kaldenberg,Dennis O, AU - Becker,Boris W, PY - 2003/4/18/pubmed PY - 2003/5/30/medline PY - 2003/4/18/entrez SP - 138 EP - 49 JF - The Journal of ambulatory care management JO - J Ambul Care Manage VL - 26 IS - 2 N2 - Timeliness, one of the Institute of Medicine's six aims for improving the quality of health care, is an important yet understudied aspect of health care. It has been well documented as a factor influencing satisfaction in many other service industries but not as frequently in health care, especially outside of the emergency department. This article examines current trends with wait times and their effect on overall satisfaction with care in physician's offices and outpatient test and treatment facilities offering both analysis of the current situation and recommendations for improvement in the future. SN - 0148-9917 UR - https://wwww.unboundmedicine.com/medline/citation/12698928/Timeliness_in_ambulatory_care_treatment__An_examination_of_patient_satisfaction_and_wait_times_in_medical_practices_and_outpatient_test_and_treatment_facilities_ L2 - http://Insights.ovid.com/pubmed?pmid=12698928 DB - PRIME DP - Unbound Medicine ER -